We want you to love your purchase. If for any reason you don't, you may return lamps from our Ready-to-Ship inventory within 10 days of receipt for a full refund minus a $200-per-lamp restocking fee. Please note that shipping charges are nonrefundable. For all eligible returns, customers are responsible for shipping charges. Refunds are credited in the original form of payment.
Returned items must be new and unused and shipped back to us with all original packaging to qualify for a refund. Upon return, your item(s) will be inspected prior to an exchange or refund being issued. We are not responsible for any damage during return shipping. Be sure to carefully pack your items to ensure that they are protected during transit.
If you receive your lamp damaged in any way, please contact us within 48 hours of receipt so that we can get you a replacement at no extra charge.
For all returns, contact us at firstname.lastname@example.org to obtain return labels. Unauthorized returns will not be accepted.
Made-to-order lamps in custom finishes or with custom builds cannot be returned or exchanged.
You may cancel your order for a full refund as long as no part of your payment has been processed. Email your cancellation request to CancelOrder@stoneandsawyer.com, or call 888 502 2800. If canceling after your payment has been processed, you will be refunded the full payment amount minus a $200 cancellation fee. If canceling after your payment has been processed and your items have shipped, you are responsible for a $200-per-lamp restocking fee and outbound and return shipping. Credit for canceled items will be refunded within 10 days after we receive undamaged goods in their original packaging.
Our stock fluctuates from day to day. If we do not have the item you would like in stock, we will make every effort to make, assemble and ship your lamp(s) as soon as possible. Because we hand produce, the lead-time can be as long as 8-10 weeks; however we are usually able to ship sooner. If you would like more specific information, please call us at 888 502 2800 or email us at email@example.com.